Terms and Conditions

Welcome to Connectivo. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Connectivo, Inc. ("Connectivo," "we," "us," or "our"), a corporation organized under the laws of the State of California, United States.

By accessing or using our website at connectivo.ai, our accessibility scanning platform, remediation tools, proxy services, and any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use our Services. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements.

To access certain features of the Services, you may be required to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at info@connectivo.ai if you suspect any unauthorized access to your account.

We reserve the right to suspend or terminate any account that we reasonably believe violates these Terms.

Connectivo provides a web accessibility platform that includes, but is not limited to:

• Connectivo Discover — Automated accessibility scanning and issue detection.
• Connectivo Scan — Comprehensive website accessibility auditing.
• Connectivo AI Remediation — AI-powered accessibility issue remediation.
• Connectivo Proxy — Accessibility overlay and proxy services.
• Connectivo Governance — Accessibility compliance governance and reporting.
• Consulting and Training Services — Accessibility consulting, VPAT assessments, and training.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We will make commercially reasonable efforts to notify you of any material changes.

5.1 Plans and Pricing. Certain Services are available on a subscription basis. Pricing, plan features, and billing frequency are described on our website or in a separate order form or service agreement.

5.2 Payment. You agree to pay all fees associated with your selected subscription plan. Payments are due in advance for each billing cycle unless otherwise specified.

5.3 Automatic Renewal. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us.

5.4 Refunds. Fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement. If you believe you are entitled to a refund, please contact us at info@connectivo.ai.

5.5 Taxes.All fees are exclusive of applicable taxes. You are responsible for paying any taxes associated with your use of the Services, excluding taxes based on Connectivo's net income.

You agree not to use the Services to:

• Violate any applicable federal, state, local, or international law or regulation.
• Infringe upon the intellectual property or proprietary rights of any third party.
• Upload, transmit, or distribute any viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts.
• Interfere with or disrupt the integrity or performance of the Services.
• Use the Services to conduct any form of automated data scraping, harvesting, or extraction beyond normal use of the platform's features.
• Resell, sublicense, or redistribute access to the Services without our prior written consent.
• Reverse engineer, decompile, or disassemble any aspect of the Services.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including termination of their account and reporting to law enforcement authorities.

7.1 Our IP. The Services, including all software, algorithms, designs, text, graphics, logos, and other content, are the exclusive property of Connectivo, Inc. and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited right to use them in accordance with these Terms.

7.2 Your Content.You retain ownership of any content you upload, submit, or transmit through the Services ("Your Content"). By uploading Your Content, you grant Connectivo a non-exclusive, worldwide, royalty-free license to use, process, and display Your Content solely as necessary to provide the Services to you.

7.3 Feedback. If you provide us with feedback, suggestions, or ideas regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without any obligation to you.

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with the Services. This obligation does not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.

Our collection and use of personal data in connection with the Services is described in our Privacy Policy. By using the Services, you acknowledge and agree to our data practices as described therein.

If you process personal data of third parties through our Services (e.g., website visitors whose accessibility data is scanned), you represent and warrant that you have all necessary rights and consents to do so, and that such processing complies with all applicable data protection laws.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Connectivo does not warrant that the Services will be uninterrupted, error-free, or completely secure. While our accessibility tools are designed to help identify and remediate accessibility issues, we do not guarantee full compliance with any accessibility standard (including WCAG, ADA, Section 508, or any other standard) solely through the use of our Services. Accessibility compliance may require additional manual review and testing.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONNECTIVO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Services.
• Any unauthorized access to or alteration of your data or transmissions.
• Any third-party conduct or content on or related to the Services.
• Any other matter relating to the Services.

IN NO EVENT SHALL CONNECTIVO'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CONNECTIVO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

You agree to indemnify, defend, and hold harmless Connectivo, Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party right.

13.1 By You. You may terminate your account at any time by contacting us at info@connectivo.ai or through your account settings.

13.2 By Us. We may suspend or terminate your access to the Services immediately, without prior notice or liability, if you breach any provision of these Terms. We may also terminate or suspend your account for any other reason with reasonable notice.

13.3 Effect of Termination. Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including, without limitation, intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

13.4 Data Retrieval. Upon termination, you may request a copy of your data within thirty (30) days. After this period, we may delete your data in accordance with our data retention policies.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the State of California, and you hereby consent to the personal jurisdiction and venue of such courts.

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Services or by email to the address associated with your account at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms, please contact us: