Privacy Policy

We collect information in several ways depending on how you interact with our Services:

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account or request a demo.
• Contact Form Submissions: Name, email address, phone number, company name, job title, and any additional information you provide in message fields.
• Payment Information: Billing address and payment method details. Payment processing is handled by third-party payment processors; we do not store full credit card numbers on our servers.
• Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us through any channel.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on pages, click patterns, search queries, and other interactions with the Services.
• Device Information: Browser type and version, operating system, device type, screen resolution, and language preferences.
• Network Information: IP address, internet service provider, referring/exit URLs, and general geographic location derived from your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in Section 4.

We use the information we collect for the following purposes:

• Providing and Improving Services: To operate, maintain, and improve our accessibility platform, including scanning, remediation, and reporting features.
• Account Management: To create and manage your account, process transactions, and send you related information.
• Communication: To respond to your inquiries, send service-related notices, and provide customer support.
• Analytics: To understand how users interact with our Services, identify usage trends, and optimize user experience.
• Marketing: To send promotional communications about our products and services, where permitted by law. You can opt out at any time.
• Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, including:
  • SendGrid (Twilio) — Email delivery services for transactional and marketing communications.
  • Google Analytics — Website analytics and usage tracking to help us understand how visitors interact with our site.
• Legal Requirements: We may disclose information if required to do so by law, regulation, subpoena, court order, or other governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Connectivo, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share information for any other purpose with your explicit consent.

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the basic operation of the Services, such as maintaining your session and security settings. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website by collecting information about page visits, traffic sources, and user behavior. We use Google Analytics for this purpose.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
• Marketing Cookies: Used to track visitors across websites to deliver relevant advertisements and measure advertising campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner when you first visit our website, or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the Services.

Do Not Track: Our website recognizes Do Not Track (DNT) browser signals. When we detect a DNT signal, we limit the use of non-essential tracking technologies.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information:

5.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.

5.2 Right to Delete

You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if the information is needed to complete a transaction, detect security incidents, or comply with a legal obligation).

5.3 Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

5.4 Right to Opt-Out of Sale or Sharing

Connectivo does not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.

5.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

5.6 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by contacting us at info@connectivo.ai. We will verify your identity before processing your request and respond within 45 days, as required by law. You may also designate an authorized agent to make a request on your behalf.

5.7 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers: Name, email address, phone number, IP address, account name.
• California Customer Records (Cal. Civ. Code § 1798.80(e)): Name, phone number, company name, job title.
• Commercial Information: Records of services purchased or considered, subscription history.
• Internet or Network Activity: Browsing history on our website, search history, interactions with our Services.
• Professional or Employment Information: Job title, company name.
• Inferences: Inferences drawn from the above categories to create a profile about preferences and characteristics.

Regardless of your location, you have the following options:

• Access and Update: You can access and update your account information through your account settings.
• Email Opt-Out:You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email. You will still receive transactional emails related to your account.
• Cookie Preferences: You can manage cookie settings through our cookie consent banner or your browser settings.
• Account Deletion: You can request deletion of your account and associated data by contacting us at info@connectivo.ai.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations:

• Account Data: Retained for the duration of your account and for up to 30 days after account deletion to allow for data retrieval requests.
• Transaction Records: Retained for up to 7 years as required for tax and accounting purposes.
• Usage Analytics: Aggregated and anonymized usage data may be retained indefinitely for analytics purposes.
• Marketing Data: Retained until you opt out or request deletion.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Regular security assessments and vulnerability testing.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Incident response procedures for addressing potential data breaches.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with personal information, please contact us at info@connectivo.ai.

Our Services are operated in the United States. If you access the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to the United States.

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on our website with a new "Last updated" date and, where required, by sending you an email notification at least thirty (30) days before the changes take effect.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For CCPA-related requests, you may also submit a verifiable consumer request by emailing us at info@connectivo.ai with the subject line "CCPA Request."